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Internet Explorer 4.0 users
(Recommend upgrading to 5.5 or 6.0; Does not fully support JavaScript and should be upgraded)

Internet Explorer 5.0/5.5 Users (Windows)

Internet Explorer 6.0 Users (Windows)

Internet Explorer Users (MAC)

Netscape Communicator 6.2 Users (Windows or MAC)
(Netscape 4.7 does not fully support JavaScript and should be upgraded)

AOL Users
(Using AOL's browser is not recommended; Using AOL as a service provider is fine, but switch to Internet Explorer or Netscape once connected)



Internet Explorer 5.0/5.5 Users (Windows)

To enable cookies and JavaScript, follow these steps:

1. Select Internet Options from the Tools menu. The Internet Options dialog opens

2. Locate the Temporary Internet Files section of the General tab.

3. Select Settings

4. Locate the Check for newer versions of stored pages area, make certain that the radio dial is highlighted "on," Every visit to the page

5. Click OK

6. Locate the Custom area of the Security tab. Select the Custom Level button. The Security Settings dialog opens

7. Scroll down to the Scripting section of the Settings window. To access the BillPay site, your browser must support JavaScript and Java. You must select the Enable the radio button under Active Scripting

8. Click OK to close the Security Settings dialog

9. Locate the Content Advisor area of the Content tab. The radio button should read Enable. If not, select Disable until it reads Enable

11. Click OK to close the Internet Options dialog

12. Press the F5 key to refresh your browser

(Note: If you are using Windows XP, you will need to restart your computer for the changes to take place)

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Internet Explorer 6.0 Users (Windows)

To enable cookies and JavaScript, follow these steps:

1. Select Internet Options from the Tools menu. The Internet Options dialog opens

2. Locate the Temporary Internet Files area of the General tab

3. Select the Settings radio button

4. Click OK

5. Locate the Check for newer versions of stored pages area, make certain that the radio dial is highlighted "on," Every visit to the page

6. Click OK

7. Locate the Custom area of the Security tab. Select the Custom Level button. The Security Settings dialog opens

8. Scroll down to the Scripting section of the Settings window. To access the BillPay site, your browser must support JavaScript and Java. You must select the Enable radio button under Active Scripting

9. Click OK to close the Security Settings dialog

10. Locate the Content Advisor area of the Content tab

11. The radio button should read Enable. If not, select Disable until it reads Enable

12. Click OK to close the Internet Options dialog

13. Press the F5 key to refresh your browser

(Note: If you are using Windows XP, you will need to restart your computer for the changes to take place)

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Internet Explorer Users (MAC)

To enable cookies and JavaScript, follow these steps:

1. Select Preferences from the Edit menu. The Internet Options dialog opens

2. Select the Receiving Files link on the left

3. Under Cookies, select Enable/Accept

4. Click OK

5.Locate the Web Browser link on the left menu

6. Select Web Content

7. Under the Active Content area, select Enable Scripting

8. Click OK

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Netscape Communicator 6.2 Users (Windows or MAC)

To enable cookies and JavaScript, follow these steps:

1. Select Edit in the browser tool bar

2. Next, click Preferences

3. In the Preferences section, you will see several items in the Category window

4. Select Privacy and Security

5. Next, select Enable All Cookies

6. Select Advanced

7. Select Clear Memory Cache and Clear Disk Cache

8. Below the Clear Disk Cache button, make sure the Compare the page in the cache to the page on the network, is highlighted "on," Every time I view the page

9. Click on Proxies in the category window. Make certain that the proxies are set to Direct connection to the internet. These instructions will allow Netscape users to view, and utilize all pages in the Bill Pay site

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AOL Users Enabling JavaScript:

1. Open your browser. From the menu bar, select My AOL | Preferences

2. Click on the WWW icon. In the Internet Zone section, if any setting other than Custom is selected, JavaScript is already enabled already. If Custom is selected, you must make sure that JavaScript is enabled

3. Click on the Settings button

4. In the Security Settings section, scroll down to the Scripting section, and under Active scripting, select either Prompt (which will present you with a dialog box every time active scripting is encountered) or Enable (which will fully enable active scripting without user interaction)

5. Press OK to close the Security Settings window, click Yes in the resulting warning box if changes were made, and then click OK to save all changes

6. Close the Internet Options window

Enabling Cookies:

In AOL, cookies are automatically enabled and cannot be turned off

For assistance with enabling cookies for AOL, please refer to AOL's Technical Support, at: 1-800-827-6364

(Note: AOL does not provide online documentation about enabling cookies for their web browser, and has chosen to handle this on a per customer basis)

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